{"id":1189,"date":"2025-07-07T12:40:22","date_gmt":"2025-07-07T17:40:22","guid":{"rendered":"https:\/\/www.fsvbarefoot.com\/?page_id=1189"},"modified":"2025-07-07T14:40:06","modified_gmt":"2025-07-07T19:40:06","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/www.fsvbarefoot.com\/es\/libro-de-reclamaciones\/","title":{"rendered":"Libro de Reclamaciones"},"content":{"rendered":"<div class=\"lazyblock-block-section-cXtyP wp-block-lazyblock-block-section\"><section class=\"block_section position-relative py bg-\">\n  <div class=\"container\">\n    <div class=\"row\">\n      <div class=\"col-12\">\n        <div class=\"lazyblock-inner-blocks\">\n\n<h3 class=\"wp-block-heading has-text-align-center mb-5\"><strong><span class=\"text-uppercase\">Libro de Reclamaciones<\/span><\/strong><\/h3>\n\n\n\n<p>Ruc: 20613465023<br>Raz\u00f3n social: FSVCOMPANY SAC<br>Direcci\u00f3n: Calle Kivur 101 &#8211; Urb. la Rinconada del lago,&nbsp;La&nbsp;Molina<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity my-5\"\/>\n\n\n<div class=\"mb-4 d-flex flex-wrap p-3 bg-light\">\n<div>Lunes, 6 de abril de 2026<\/div>\n<\/div>\n\n\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f1191-o1\" lang=\"es-ES\" dir=\"ltr\" data-wpcf7-id=\"1191\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/es\/wp-json\/wp\/v2\/pages\/1189#wpcf7-f1191-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulario de contacto\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"1191\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.1\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_ES\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f1191-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<h5 class=\"mb-4\">1. Identificaci\u00f3n del Consumidor Reclamante\n<\/h5>\n<div class=\"row\">\n\t<div class=\"col-12 col-lg-6 mb-3\">\n\t\t<p><label for=\"nombre\">Nombres:*<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"nombre\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"nombre\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-12 col-lg-6 mb-3\">\n\t\t<p><label for=\"apellidos\">Apellidos:*<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"apellidos\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"apellidos\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-12 col-lg-6 mb-3\">\n\t\t<p><label for=\"email\">Correo electr\u00f3nico:*<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email form-control\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-12 col-lg-6 mb-3\">\n\t\t<p><label for=\"telefono\">Tel\u00e9fono:*<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"telefono\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel form-control\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"telefono\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-12 col-lg-6 mb-3\">\n\t\t<p><label for=\"tipodoc\">Tipo de documento:*<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"doctipo\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required form-select\" aria-required=\"true\" aria-invalid=\"false\" name=\"doctipo\"><option value=\"\">Seleccione<\/option><option value=\"DNI\">DNI<\/option><option value=\"CE\">CE<\/option><\/select><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-12 col-lg-6 mb-3\">\n\t\t<p><label for=\"numdoc\">N\u00famero de documento:*<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"numdoc\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel form-control\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"numdoc\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-12 mb-4\">\n\t\t<p><label for=\"direccion\">Direcci\u00f3n\/domicilio:*<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"direccion\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"direccion\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<h5 class=\"mb-4\">2. Identificaci\u00f3n del Bien Contratado\n<\/h5>\n<div class=\"row\">\n\t<div class=\"col-12 col-lg-6 mb-3\">\n\t\t<p><label for=\"\">Tipo:*<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"biencontratado\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required form-select\" aria-required=\"true\" aria-invalid=\"false\" name=\"biencontratado\"><option value=\"\">Seleccione<\/option><option value=\"Producto\">Producto<\/option><option value=\"Servicio\">Servicio<\/option><\/select><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-12 col-lg-6 mb-3\">\n\t\t<p><label for=\"monto\">Monto reclamado (S\/):*<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"monto\"><input class=\"wpcf7-form-control wpcf7-number wpcf7-validates-as-required wpcf7-validates-as-number form-control\" min=\"0\" aria-required=\"true\" aria-invalid=\"false\" value=\"00.00\" type=\"number\" name=\"monto\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-12 mb-4\">\n\t\t<p><label for=\"descripcion\">Descripci\u00f3n:*<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"descripcion\"><textarea cols=\"40\" rows=\"5\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required form-control\" aria-required=\"true\" aria-invalid=\"false\" name=\"descripcion\"><\/textarea><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<h5 class=\"mb-4\">3. Detalle de la Reclamaci\u00f3n y Pedido del Consumidor\n<\/h5>\n<div class=\"row\">\n\t<div class=\"col-12 mb-3\">\n\t\t<div class=\"check-input\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"reclamacion\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><input type=\"radio\" name=\"reclamacion\" value=\"Reclamo\" \/><span class=\"wpcf7-list-item-label\">Reclamo<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"radio\" name=\"reclamacion\" value=\"Queja\" \/><span class=\"wpcf7-list-item-label\">Queja<\/span><\/label><\/span><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"col-12 mb-3\">\n\t\t<p><label for=\"detalle\">Detalle:*<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"detalle\"><textarea cols=\"40\" rows=\"5\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required form-control\" aria-required=\"true\" aria-invalid=\"false\" name=\"detalle\"><\/textarea><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-12 mb-3\">\n\t\t<p><label for=\"pedido\">Pedido:*<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"pedido\"><textarea cols=\"40\" rows=\"5\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required form-control\" aria-required=\"true\" aria-invalid=\"false\" name=\"pedido\"><\/textarea><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-12 mb-4\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"archivo\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\"audio\/*,video\/*,image\/*\" aria-invalid=\"false\" type=\"file\" name=\"archivo\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"check-input mb-4\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"terminos\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-validates-as-required\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"terminos[]\" value=\"Me encuentro conforme con los t\u00e9rminos de mi reclamo o queja\" \/><span class=\"wpcf7-list-item-label\">Me encuentro conforme con los t\u00e9rminos de mi reclamo o queja<\/span><\/label><\/span><\/span><\/span>\n\t<\/p>\n<\/div>\n<p>El proveedor deber\u00e1 dar respuesta al reclamo en un plazo no mayor de quince (15) d\u00edas h\u00e1biles.\n<\/p>\n<div class=\"row\">\n\t<div class=\"col-12 col-lg-6 col-xl-4 position-relative\">\n\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner btn btn-black w-100\" type=\"submit\" value=\"Enviar\" \/>\n\t\t<\/p>\n\t<\/div>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n\n<\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-1189","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.fsvbarefoot.com\/es\/wp-json\/wp\/v2\/pages\/1189","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.fsvbarefoot.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.fsvbarefoot.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.fsvbarefoot.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.fsvbarefoot.com\/es\/wp-json\/wp\/v2\/comments?post=1189"}],"version-history":[{"count":4,"href":"https:\/\/www.fsvbarefoot.com\/es\/wp-json\/wp\/v2\/pages\/1189\/revisions"}],"predecessor-version":[{"id":1204,"href":"https:\/\/www.fsvbarefoot.com\/es\/wp-json\/wp\/v2\/pages\/1189\/revisions\/1204"}],"wp:attachment":[{"href":"https:\/\/www.fsvbarefoot.com\/es\/wp-json\/wp\/v2\/media?parent=1189"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}